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Connecting You to What's Next in CX

Chief Customer Officer Melbourne 2019 connects customer executives like you to the people, technology and ideas that make you a leader in customer excellence. Our in-depth research and years of experience allow you to easily stay on the cutting-edge of what is happening in the industry today... as well as stay prepared for what is going to happen tomorrow!

Our creative event formats and industry-leading keynotes help you to discover how top-ranked organisations are tackling high-priority challenges including Digital CX, Employee Experience, Customer Centricity, Artificial Intelligence, Proving ROI, VOC, Data Analytics and much more!

 

98% of Speakers New in 2019

200+ Attendees

New Contacts Guaranteed

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Meet Our 2019 Speakers

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Donna Maciejewski

Director Customer Experience, Service NSW

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Wally Brill

Head of Conversation Design Advocacy & Education, Google

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Rachael Powell

Chief Customer, People & Marketing Officer, Xero

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Mohit Bhargava

General Manager, Marketing & Sales, Village Roadshow

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Nicole McInnes

Chief Marketing Officer, OVO, OVO

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Gabrielle Dracopoulos

Head of Experience Transformation, Guide Dogs NSW/ACT

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Andres Torres

Head of Marketing, ANZ, Ericsson

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Katrina Harrison

Head of Customer Experience, Australian Red Cross

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David Gerrelli

Global Director, APAC Head of Digital Innovation, Global Director, APAC Head of Digital Innovation, CBRE

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Harriet Wakelam

Director Design Centre, IAG

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Rachna Ghandi

Executive General Manager Customer Strategy & Digital, Suncorp

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Campbell Wright

General Manager Customer Contact Centre, ANZ (Australia)

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Cassandra Goodman

General Manager Experience Transformation, Australian Unity

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Miles Williams

General Manager Capability & Transformation, Customer Growth, Bupa Australia & New Zealand

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Jemma Vandali

Acting GM Service Creation & Design Practice, Telstra

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John Ungar

Digital CX Manager, Kmart

Stephanie Carmen-1

Stephanie Carman

Head of Change and Capability, Customer Growth, Bupa Australia & New Zealand

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Renata Sguario

Head of Sales and Operations Shared Services, Latitude Financial Services

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Anna Hardie

Head of Customer Engagement, Property Exchange Australia Ltd (PEXA)

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Gaetan Germain

Associate Director - Service Design at Optus, Optus

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Deirdre Boyle

Integration Lead - Digital, AIA Australia

LeDon Brooks Schneider Electric

LeDon Brooks

Vice President of Customer Experience, Schneider Electric

Lisa Dowie PEXA

Lisa Dowie

Chief Customer Officer,, Property Exchange Australia Ltd

Tony Blamey Domain Group

Tony Blamey

Chief Product & Customer Experience Officer, Domain Group

John Carroll Omnicare Allianc

John Carroll

CEO - Brand, Marketing & People, Omnicare Alliance Limited

Tom McCann Aon Hewitt

Tom McCann

Principal, Head of Member Experience, Aon Hewitt

Lionel Kho NAB

Lionel Kho

Head of Portfolio Analysis & Insights, NAB

David Duan Fraedom

David Duan

Principal Data Scientist, Fraedom

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Benchmarking ensures that you stay ahead!

Keynote Speaker Chief Data Analytics Officer New Zealand

Case Studies from Beginning to End!

A key focus of CCO Melbourne '19 is keeping the content grounded! Our content is focused less on broad philosophies and more on the specific data, tactics and strategies that are being employed by companies today. 

The best way to stay ahead in such a fast-paced industry is to constantly and consistently benchmark your progress with your peers. Every session of this event is built around doing exactly that. 

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CDAO New Zealand Main Conference Room New Zealand

Session-specific Roundtables

These sessions have quickly become an event favorite! Choose amongst 9 industry-driving topics and address the challenges most pertinent to you! The afternoon has a really unique, dedicated session focused on VOC and sorted by maturity. You will work with people who are facing the same challenges that you are! These sessions allow you to benchmark what several other companies are doing and ask specific questions about these strategies. Your engagement is up to you; relax and take in the information or get involved in the action!
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CDAO New Zealand Networking 9

Breakout Masterclasses

We have integrated an in-depth masterclass (spaces are limited!) into the event itself. Join today to discuss advanced strategies for Journey Mapping. It goes much deeper than that! With a small group of 16-20 people you will dig deep into this topic alongside experienced CX experts. These breakouts allow a rare opportunity to share your strategies, receive expert feedback, and discover applicable areas of improvement!

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2019 Key Themes

THE CUSTOMER IS KING:
Ten years ago, the biggest challenge in the industry was trying to convince the CEO to make CX a central piece of the business; Congratulations! That initiative was overwhelmingly successful!
 
That victory brought about a new series of deeper challenges. Not only is the CCO now an integral and central component of any well-run company, but in reality has become a cornerstone of any enterprise and, in many ways, the very face of the company.
 
Are you 100% certain that you really know who your customer is? 
 
DIG DEEP INTO ROI:
CCO Melbourne is built around specifics! Learn actionable examples about how other leading companies are achieving ROI-capture and make sure you are keeping pace!  You will solidify your business case for investment in technology, as well as study what metrics and strategies your industry colleagues are using to understand, prove and assess ROI.
 
DIGITAL CX
What fresh ingredients are to a chef is what data intelligence and collection is to a CCO. Of course, a lot more goes into preparing a masterpiece meal than just excellent ingredients, but without them everything else is in vain. 
 
It is critical that you are collecting the right metrics, understanding how your customer is relating to your brand, and creating meaningful experiences along the way. If you are not collecting the right data, it becomes difficult to know if you are even on the right path. Join us to benchmark your data collection and ensure that that your company is leading the way!
 
But just having great data is not enough...
 
DATA & INSIGHT
How you utilize this data is equally as important! Ensure that the insights in your data are being identified and applied to your journey maps, driving the right types of innovation, and is powered, in the most practical way possible, by AI and automation. 
 
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What people are saying

  • "CCO is a great opportunity to hear from the best, learn and interact with other CX professionals and meet with vendors"

    Karen Clydesdale , Head of Customer Experience, Tennis Australia

  • "found the Chief Customer Officer event inMelbourne really valuable. There was a great rangeof speakers sharing very actionable insights. I woulddefinitely recommend attending."

    Campbell Wright, General Manager Contact Centre, ANZ

  • "Amazing conference to get an understanding of what is happening in the CX space"

    Adrian Marr, Head of Customer Centricity, Laminex Australia

What's New in 2019

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Live On-Stage Interview
Get the boardroom view of customer initiatives and ask your Qs with our interactive app.

Structured Networking Throughout
New contacts are guaranteed with speed-networking, intimate roundtables and in-depth masterclasses and workshops. Engage with hundreds of your CX peers!

Audience Driven CCO Panels
This is where it gets interesting - we give attendees the chance to lead our CCOs and call centre panels, directing the flow of the conversation, and getting all their unanswered questions addressed by our expert panel members.

Stay Grounded with a focus on Case Studies
One of the top pieces of feedback from these events is that people want to hear more specifics. Understanding exactly what your industry colleagues are dealing with, and not from a surface level, is the best way to benchmark your own capabilities. We deliver this with a focus, throughout the entire event, on case studies and well-grounded narratives. 

Breakout Masterclass

We offer a breakout masterclass that allows you to deep dive into journey mapping at the event.




 

 

Past Supporting Partners

CCO Past Sponsors

Don't wait to Register!

With so much content packed into 2 days, be sure to get CCO Melbourne marked on your calendar today. Drop us a no-obligation email right now to take advantage of our early-bird discounts, group incentives and sponsorship opportunities. 
Register