Chief Customer Officer Melbourne 2019 connects customer executives like you to the people, technology and ideas that make you a leader in customer excellence. Our in-depth research and years of experience allow you to easily stay on the cutting-edge of what is happening in the industry today... as well as stay prepared for what is going to happen tomorrow!
Our creative event formats and industry-leading keynotes help you to discover how top-ranked organisations are tackling high-priority challenges including Digital CX, Employee Experience, Customer Centricity, Artificial Intelligence, Proving ROI, VOC, Data Analytics and much more!
A key focus of CCO Melbourne '19 is keeping the content grounded! Our content is focused less on broad philosophies and more on the specific data, tactics and strategies that are being employed by companies today.
The best way to stay ahead in such a fast-paced industry is to constantly and consistently benchmark your progress with your peers. Every session of this event is built around doing exactly that.
We have integrated an in-depth masterclass (spaces are limited!) into the event itself. Join today to discuss advanced strategies for Journey Mapping. It goes much deeper than that! With a small group of 16-20 people you will dig deep into this topic alongside experienced CX experts. These breakouts allow a rare opportunity to share your strategies, receive expert feedback, and discover applicable areas of improvement!
"CCO is a great opportunity to hear from the best, learn and interact with other CX professionals and meet with vendors"
Karen Clydesdale , Head of Customer Experience, Tennis Australia
"found the Chief Customer Officer event inMelbourne really valuable. There was a great rangeof speakers sharing very actionable insights. I woulddefinitely recommend attending."
Campbell Wright, General Manager Contact Centre, ANZ
"Amazing conference to get an understanding of what is happening in the CX space"
Adrian Marr, Head of Customer Centricity, Laminex Australia
Live On-Stage Interview
Get the boardroom view of customer initiatives and ask your Qs with our interactive app.
Structured Networking Throughout
New contacts are guaranteed with speed-networking, intimate roundtables and in-depth masterclasses and workshops. Engage with hundreds of your CX peers!
Audience Driven CCO Panels
This is where it gets interesting - we give attendees the chance to lead our CCOs and call centre panels, directing the flow of the conversation, and getting all their unanswered questions addressed by our expert panel members.
Stay Grounded with a focus on Case Studies
One of the top pieces of feedback from these events is that people want to hear more specifics. Understanding exactly what your industry colleagues are dealing with, and not from a surface level, is the best way to benchmark your own capabilities. We deliver this with a focus, throughout the entire event, on case studies and well-grounded narratives.
We offer a breakout masterclass that allows you to deep dive into journey mapping at the event.