If you are interested in sponsorship, please contact our Managing Director, Chris Beales.
+61 481 235 784
Chief Customer Officer Melbourne
March, 2020
Lead Partners
Associate Partners
Strativity
Strativity Group is one of the world’s leading customer experience strategy firms. We work with our clients to:
- Design and execute value-creating customer experience strategies
- Define, improve and innovate the customer experience
- Develop a customer-centric culture
- Deliver educational programs to improve organisational capability
- Determine the economics that support investment in customer experience management
Through research, analysis, design and execution assistance, Strativity help organisations answer the following questions:
- What is our current customer experience and how do we effectively map it?
- How do we identify and prioritise the key areas for improvement?
- How do we innovate the experience to create and sustain a competitive advantage?
- How do we build an enterprise-wide blueprint for customer experience improvement and management?
- How do we infuse the customer perspective into our business to drive a customer-centric culture?
- How do we capture the economic value of our customer experience strategy?
- How do we move from improvement and innovation to execution?
Strativity work with global organisations like FedEx, Bank of America, Honeywell, Mastercard and Royal Caribbean plus Australian organisations such as CBA, NAB, AMP, AGL, Australia Post, Johnson & Johnson, SEEK, Thrifty, Super Retail Group, Pearson and Virgin Australia.
Media Partners
AIIA
The Australian Information Industry Association (AIIA) is Australia’s peak representative body and advocacy group for those in the digital ecosystem. We are a not-for-profit organisation to benefit members, and AIIA membership fees are tax deductible. Since 1978 the AIIA has pursued activities to stimulate and grow the digital ecosystem, to create a favourable business environment for our members and to contribute to Australia’s economic prosperity.
We do this by delivering outstanding member value by:
- providing a strong voice of influence
- building a sense of community through events and education
- enabling a network for collaboration and inspiration; and
- developing compelling content and relevant and interesting information
CSIA
Founded in 1997, the Customer Service Institute of Australia is the country’s leading independent customer service organisation. CSIA believes that great customer experience is fundamental to every business, and supports organisations and individuals with best-practice know-how, international recognition and practical support. The goal of the Institute is to help people see the world through a customer lens.
Our website URL is www.csia.com.au.
CX Central
CX Central is Australia’s most trusted website for contact centre and CX professionals providing articles, guides, podcasts and industry news as well as great resources including an industry events calendar, CX glossary and business directory. Visit CX Central
We’ve also just launched our new CX Connect service, the smart sourcing solution for CX and call centre related products and services connecting you to outsourcers, consultants, technology suppliers and more. Visit CX Connect for more details.
CX Focus Magazine
CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
http://www.cxfocus.com.au/
DAN Global
Digital Agency Network (DAN) focuses on collaboration, knowledge-sharing, business support and exploration.
DAN is a global network of carefully selected, highly talented, independently operated marketing & advertising agencies with digital DNA. DAN’s mission is to support member agencies’ businesses and enhance the intelligence, expertise, reach and effectiveness of the members through knowledge sharing and collaboration.
Today, there are more than 500 DAN member agencies operating in 76 cities worldwide. All member agencies are amongst the market leaders in their respective countries in terms of creativity, with an impressive portfolio of campaigns and awards.
WEBSITE:
https://digitalagencynetwork.com/
Marketing Magazine
To inspire and advance great marketing - we connect, enlighten and support our audience of marketers and decision makers.
Marketing connects... helping marketers build better relationships with their audience, organisation, C-suite and partners.
Marketing enlightens... through trusted news, education, insights, thought leadership and trend coverage, helping marketers make an impact today and into the future.
Marketing supports... with practical know-how, deep dives, career guidance and valuable resources, equipping marketers with the tools needed to excel in the dynamic marketing landscape.
Matchboard
Matchboard is the smart way to find suppliers to meet your Customer needs. Simply enter your needs for a product or service in our free-to-use website and, presto, get matched with vendors who can help.
From service design consultants to customer feedback platforms, from data hosting and segmentation to omni-channel cloud technology solutions…gone are the days of wading through search engine results and spending weeks on research to locate who’s who in the market.
Since its inception in 2012, Matchboard has served 1500 clients as a trusted, independent source for vendor recommendations in the Customer space.
Collaboration Partner
CXPA
Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.
The CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience.
Interested in becoming a CXPA member? Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. Sign up to be a CXPA member and receive access to educational webinars, members-only resources, and much more.
