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Chief Customer Officer Melbourne

20-21 March, 2019

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Meet our 2019 speakers

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Campbell Wright

General Manager Customer Contact Centre, ANZ (Australia)

Derek Tinworth

Derek Tinworth

Digital Product Owner (Digital Tribe), Optus

Penny Willcock

Penny Willcock

Product Owner, Digital Case Management, Optus

Brendan Donoghue

Brendan Donoghue

Head of Customer Experience, UniSuper

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Ingrid Purcell

Chief Experience Officer, ME Bank

Anita Siassios

Anita Siassios

Melbourne Network Lead, CXPA


Wally Brill

Head of Conversation Design Advocacy & Education, Google

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Rachael Powell

Chief Customer, People & Marketing Officer, Xero

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Nicole McInnes

Chief Marketing Officer, OVO

Tony Blamey Domain Group

Tony Blamey

Chief Product & Customer Experience Officer, Domain Group

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Katrina Harrison

Head of Customer Experience, Australian Red Cross

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Harriet Wakelam

Director Design Centre, IAG

Cassandra Goodman

Cassandra Goodman

CX Leader, Writer, Speaker,

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Miles Williams

General Manager Capability & Transformation, Customer Growth, Bupa Australia & New Zealand

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Jemma Vandali

Acting GM Service Creation & Design Practice, Telstra

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John Ungar

Digital CX Manager, Kmart

Stephanie Carmen-1

Stephanie Carman

Head of Change and Capability, Customer Growth, Bupa Australia & New Zealand

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Renata Sguario

Head of Sales and Operations Shared Services, Latitude Financial Services

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Anna Hardie

Head of Customer Engagement, Property Exchange Australia Ltd (PEXA)

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Gaetan Germain

Associate Director - Service Design, Optus

Charles Street

Charles Street

Executive Manager: Digital Activation , Suncorp Group

LeDon Brooks Schneider Electric

LeDon Brooks

Vice President of Customer Experience, Schneider Electric

Amrita Bhattacharyya Suncorp

Amrita Bhattacharyya

Head of Customer Strategy & Experience Design, Suncorp

Tom McCann Aon Hewitt

Tom McCann

Principal, Head of Member Experience, Aon Hewitt

Lionel Kho NAB

Lionel Kho

Head of Portfolio Analytics & Insight, NAB

Brad Meehan Strativity Group

Brad Meehan

Managing Director, Strativity Group

Rod Moynihan Zendesk

Rodney Moynihan

Director A/NZ, Zendesk

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Gabrielle Dracopoulos

Head of Experience Transformation, Guide Dogs NSW/ACT

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Donna Maciejewski

Director Customer Experience, Service NSW

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Ebenezer Banful

NPS Strategy Manager - Customer Experience , ANZ (Australia)

Simon Berry Senior Manager Customer Insights and Analytics AIA

Simon Berry

Senior Manager, Insights & Analytics, AIA Australia

John Carroll Omnicare Allianc

John Carroll

CEO - Brand, Marketing & People, Omnicare Alliance Limited

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Paul Wright

Head of Customer Care, Australian Scholarships Group